2006 Customer Service Representative Exceptional Customer Service 
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MAY 27, 2010
If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.
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JUNE 14, 2010
We also need to develop levels of trust for our customer service representatives. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?
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JANUARY 15, 2010
The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# How could this entire situation been avoided and the customer’s anger diffused? Consumers do not want to be scolded; they want their problems solved.
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