Beyond Philosophy

NOVEMBER 10, 2014

So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures. February 2006. www.jdpower.com. 24 April 2014. 26 August 2014. <

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Team HGS

SEPTEMBER 30, 2019

As we’ve been brought into the process, we’ve become experts at bridging critical gaps—for optimized CX and ROI —in other words, earning and retaining customers for the brand. To truly gain a competitive edge in today’s marketplace, brands need to provide a frictionless, optimized customer experience, to engage and preserve customer loyalty.

Brands 40

Brands Social Media Contact Center Healthcare 40

Horizon CX

DECEMBER 27, 2019

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0.

Net Promoter Score 130

Net Promoter Score NPS B2B Metrics 130

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue.

NPS 52

NPS ROI Social Media Effort Score 52

SurveySparrow

MAY 24, 2023

Its suite of products enables businesses to generate ROI from survey creation. Since its inception in 2006, LimeSurvey has provided more than 28 ready-to-use question types, offering a wide range of options for data collection. Recent updates reveal that users answer more than 20 million questions daily using this tool.

Comparison 52

Comparison Survey Net Promoter Score Software 52

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” Since 2006 it has been Google’s semi-secret weapon. If you want to design a customer experience program that will instill loyalty in your customers, you need Chattermill. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” Since 2006 it has been Google’s semi-secret weapon. If you want to design a customer experience program that will instill loyalty in your customers, you need Chattermill. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40