2007, Average Handle Time and Employee Engagement

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2007

Average Handle Time

Employee Engagement

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

The expectations of our employees and our customers must be managed to build a people first culture. In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? Thank you very much.

Culture

Culture Employee Engagement Company Engagement

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. My career started in 2007 as a call center agent in my early twenties.

Customer Experience

Customer Experience Customer Service Customers Hospitality

Webinars

What Your Financial Statements Are Telling You—And How to Listen!

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Customer Experience Update

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Webinars

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