CSM Magazine

FEBRUARY 7, 2023

Jim Davies explores 5 brand- and money-saving customer experience (CX) options. We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Candidly, we launched our very own community instance too early! It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Candidly, we launched our very own community instance too early! It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Candidly, we launched our very own community instance too early! It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Candidly, we launched our very own community instance too early! It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Candidly, we launched our very own community instance too early! It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40