Comm100

NOVEMBER 13, 2022

Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. And ultimately, we would have risked losing customers to competitors.”

Tools 195

Tools Customer Service Tips Omni-Channel 195

BirdEye

MAY 10, 2023

Email marketing has an ROI of $36 for every $1 spent. Follow it up by showcasing the value of your products or service to educate and build customer relationships. Create a brand message : Develop a message that resonates with your audience and clearly communicates the unique value of your brand.

Examples 98

Examples Strategy Tips Marketing 98

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bill Quiseng. Kate Leggett. Ron Shevlin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bill Quiseng. Kate Leggett. Ron Shevlin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS ROI Social Media Effort Score 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

JUNE 17, 2019

In 2007, I finally realized that to keep in touch with all of our past clients and potential clients, I needed to have a newsletter. I wasn't necessarily an 'innovator', but I was an early adopter of some of those things in 2007. They want better partnership, better communication and service. That started me down the path.

Banking 39

Banking Ecommerce Analytics Conference 39