CX University

SEPTEMBER 18, 2018

We look at four case studies of some of today’s most successful organizations, analyzing how they achieve these cornerstones through engagement, in all cases finding the same, ineluctable linkage between leadership, employees and market environment. Four Employee Engagement Strategies that Deliver Competitive Advantage.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

CX Centric

FEBRUARY 11, 2021

Collaborative Leadership In this article, I discuss both Agility and Collaborative Leadership, and argue that these two disciplines are not enough to ‘win’ in today’s competitive, fast-moving and complicated landscape. In late 2007 there was a study which said that 70 per cent of IT projects were over budget or delayed.

Culture 105

Culture Leadership Roadmap Customer Centricity 105

CX Journey

NOVEMBER 15, 2017

The only competitive advantage we have is the culture and values of the company. Here are some examples, taking us back to the financial crisis of 2007-2008. Further clarified, they become guiding principles, which dictate behaviors and can help people understand the difference between right and wrong. We have no technology.

Culture 125

Culture Competitive Advantage Banking Employee Experience 125

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. Above are just a few of the amazing people that will be sharing their wisdom, experience and thought leadership on the new world of work. I Hope So! .

Culture 40

Culture Company Competitive Advantage Conference 40

Magellan Solutions

JULY 11, 2022

Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. In order to establish market leadership and expand into new markets, Cisco has effectively utilized partnership and outsourcing as strategies. Nevertheless, a recession is considered normal in the economy and business cycle. .

Strategy 40

Strategy Financial Competitive Advantage Resources 40

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130