2007 Culture Effort Score 
Michel Falcon Experience
OCTOBER 10, 2014
. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I recognized that the companies we admire have made a premeditated effort to put their customers at the core of their business. “It’s all about the people.” I’m frequently challenged on this by colleagues.
ijgolding
MAY 20, 2015
Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. The company was named ninth on Business Week’s top 25 companies customer service list in 2007. In August 2014, I would have given Enterprise a score of 9 or 10 out of 10 if I were to be asked the Net Promoter Score question.
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Michel Falcon Experience
MARCH 12, 2019
My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? The expectations of our employees and our customers must be managed to build a people first culture. .” To, you put one finger up at a time; just don’t start with the middle finger.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeff helps clients develop customer-focused cultures. Aimee Lucas.
Michel Falcon Experience
APRIL 11, 2019
Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeff helps clients develop customer-focused cultures. Aimee Lucas.
Customer Guru
MARCH 7, 2018
BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. The customer is at the core of everything we do at BookMyShow and all our efforts are centered around them. About BookMyShow.
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