Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. Back then, there were about 400 deliveries a day in Bangalore.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Storyminers

JULY 6, 2020

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? I said, “I want to build this experience design company for employees and customers in culture.”

Culture 60

Culture Leadership Hospitality Meeting 60

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

JANUARY 16, 2017

I still remember the day in 2007 when I committed to understanding customer experience management and how it grows businesses. I use the term culture of learning a lot as it’s something I constantly hold myself accountable to so I ensure I’m always sharpen my skillset. While working at 1-800-GOT-JUNK? , Buy relevant books.

Hospitality 60

Hospitality Study Airlines Culture 60

Retently

SEPTEMBER 17, 2018

In 2007, its NPS was a respectable 58. Plus, companies with engaged employees outperform businesses without engaged employees by a whopping 202%. What’s more, companies with highly engaged employees can see a revenue growth of around 2.5 But how does Apple achieve high employee engagement?

NPS 95

NPS Net Promoter Score Loyalty Omni-Channel 95

Beyond Philosophy

JUNE 4, 2015

Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Worse, it can sometimes feel like ‘the enterprise culture’ as we know it has lost its way with stakeholders, especially with regard to being purpose-driven and trust-based.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Underlying employees’ willingness to converse openly is a solid foundation of trust in the organization and the entire work environment.

Culture 26

Culture Communication Multi-Channel e-support 26

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Focus #1: Build a Culture of Service. A strong, service-oriented culture is the glue that binds customer service teams and the fuel that powers them. Our culture is the bedrock for our service team, but there’s a lot more to it than that.”.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Focus #1: Build a Culture of Service. A strong, service-oriented culture is the glue that binds customer service teams and the fuel that powers them. Our culture is the bedrock for our service team, but there’s a lot more to it than that.”.

Contact Center 20

Contact Center Effort Score Culture Feedback 20

Michel Falcon Experience

FEBRUARY 19, 2023

Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.

How To 60

How To Social Media Meeting Fashion 60

Michel Falcon Experience

MARCH 7, 2023

Michel Falcon: Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. I’ve done quite a bit over my career, which started in 2007 professionally. To listen to this episode on Apple podcast, click here.

Culture 60

Culture Course Company Study 60

Qualtrics

JANUARY 22, 2019

On CX at the center of American Express’ culture: We have a long history of service. I think that customer connection is kind of what fuels the history and the culture of AmEx. I didn’t have to come in and try to create the customer-centric culture; I was able to step into that and feed the demand that was already there.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Alida

DECEMBER 15, 2016

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Unfortunately, compared to other industries, health care lags in employee engagement.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 6, 2019

Hey Everyone, Above is my video on how to transform your company culture in 2019. If you prefer to read my company culture strategies, check out the transcript below. In this video I’m going to share seven company culture strategies that you may have never considered to transform your company culture.

Culture 76

Culture Examples Company How To 76

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60