Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40

Culture Company Competitive Advantage Conference 40

Forrester

OCTOBER 1, 2014

In 2007, I wrote a report about how to measure customer experience (CX) across an entire enterprise. They desperately wished that executives would see the value of measuring and managing CX at an enterprise level but admitted their leadership just wasn''t thinking that way yet. But are they? customer experience maturity.

Touchpoint 88

Touchpoint Government Measurement Leadership 88

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.

Leadership 52

Leadership Consulting System Marketing 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.

Leadership 52

Leadership Consulting System Marketing 52

CX Journey

MAY 19, 2016

2007-09-08 Today I'm pleased to share a guest post by Paul Laughlin. The Renaissance What has a 14th century European phenomenon of major changes in culture and society got to do with research today? An interesting facet of this explosion of facts and learning, though, is it also sparked an equal focus on art and culture.

Analytics 105

Analytics Culture Data Marketing 105

Heart of the Customer

SEPTEMBER 11, 2014

The report simulates a CX Believer, a CX Non-Believer, and compare the results with the S&P 500 in stock purchases from 2007 through 2013. HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. Check it out! The post How does customer experience pay?

Customer Experience 132

Customer Experience Net Promoter Score Report Banking 132

ReviewTrackers

APRIL 27, 2017

at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. When she took the job, she made it clear to leadership that they would have to look at the real problems happening with culture and organization structure. The first chief experience officer was Bridget Duffy, M.D.,

Insurance 50

Insurance Healthcare Hotels Hospitality 50

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. That was in 2007. Because every company out there has a culture, right?

Culture 60

Culture Company ROI Leadership 60

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Focus #1: Build a Culture of Service. A strong, service-oriented culture is the glue that binds customer service teams and the fuel that powers them. Our culture is the bedrock for our service team, but there’s a lot more to it than that.”.

Contact Center 43

Contact Center Effort Score Culture Feedback 43

Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. Focus #1: Build a Culture of Service. A strong, service-oriented culture is the glue that binds customer service teams and the fuel that powers them. Our culture is the bedrock for our service team, but there’s a lot more to it than that.”.

Contact Center 20

Contact Center Effort Score Culture Feedback 20

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60

Culture Leadership Hospitality Meeting 60

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CloudCherry

MARCH 14, 2019

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: Nate Brown.

Hospitality 236

Hospitality Insurance B2C Groups 236

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year.

Gamification 40

Gamification B2B Guidelines Government 40

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CloudCherry

MARCH 14, 2019

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: . Nate Brown .

Hospitality 210

Hospitality Insurance B2C Groups 210

ijgolding

JUNE 25, 2018

In 2007 (11 years ago by my calculations), Kirk Kazanjian famously wrote a book about Enterprise Rent a Car. Although I was not a customer of Enterprise in 2007, it is highly likely they were a shining beacon of customer centric behaviour back then. One company in particular has maintained my custom for far longer than any other.

Customer Centricity 192

Customer Centricity Industry Customers Loyalty 192

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. Service Culture Book. Personalization’s relationship to culture fit. Or does personalization, but up against cultures?

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

InteractionMetrics

JUNE 6, 2023

Qualtrics XM Institute [i] has declared 2023 the Year of Empathy, and Forbes Magazine calls empathy the “most important leadership skill” [ii] Because of this, customer service staff are receiving customer empathy training in droves. Empathy is trendy. Otherwise, kill it. [i] iv] [link] [v] Paul Bloom, Against Empathy, p.

Training 52

Training Customers Customer Service Groups 52

AWS Machine Learning

SEPTEMBER 11, 2024

By 2007, GPUs became more generalized computing devices, with applications across scientific computing and industry. The CUDA core, released in 2007, is a GPU core approximately equal to a CPU core. The CUDA API and SDK were first released by NVIDIA in 2007. The following figure illustrates the Neuron software stack.

Financial 82

Financial Training Data Software 82

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. Michael Lowenstein, Ph.D.,

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Kustomer

NOVEMBER 12, 2020

I think I’ve fallen into a technical support role and leadership role kind of by accident, but that’s kind of life too. And this is back in 2008, 2007, and YouTube was only a year old. Process is what everyone’s chasing in a leadership role. ” Start at the top. What comes to mind? Derek Hixon: (02:57).

Data 52

Data Tools Innovation Video 52

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. My career started in 2007 as a call center agent in my early twenties. He gets it right.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60