2007 Culture Net Promoter Score 
Beyond Philosophy
MAY 8, 2019
Now, when I say value, I’m talking about which emotions make people spend more money, and make people give you better Net Promoter Scores. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). It’s as simple as that.
Heart of the Customer
SEPTEMBER 11, 2014
Net Promoter Score inventor Fred Reichheld writes in The Ultimate Question 2.0 The report simulates a CX Believer, a CX Non-Believer, and compare the results with the S&P 500 in stock purchases from 2007 through 2013. million in new revenue. Check it out! The post How does customer experience pay?
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Michel Falcon Experience
OCTOBER 10, 2014
. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. The Vancouver-based franchisor is a case study for the Net Promoter Score , company culture and their employee development. “It’s all about the people.”
ijgolding
MAY 20, 2015
Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. The company was named ninth on Business Week’s top 25 companies customer service list in 2007. In August 2014, I would have given Enterprise a score of 9 or 10 out of 10 if I were to be asked the Net Promoter Score question.
Retently
SEPTEMBER 17, 2018
Apple’s continual focus on improving its Net Promoter Score has produced significant results for the company. In 2007, its NPS was a respectable 58. As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63.
Michel Falcon Experience
MARCH 12, 2019
I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences.
Customer Guru
JANUARY 3, 2018
When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. The reason for giving this perspective is that, in 2007, these were the differentiators that worked.
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