CX Success Stories – HOLT CAT
Daniel Group
SEPTEMBER 23, 2021
I think you guys started in 2007. And I had come from a career in telecom where we’d done a number of mergers, major mergers and acquisitions, and in the context of doing that, we would always go in and look at what the customer base is. At the time, we were in the low seventies, as far as our net promoter score.
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