Comm100

JUNE 16, 2016

This design challenge was made famous by Peter Skillman at a conference in 2007, and even has a Ted Talk effusing its benefits. Customer Service Means…. This activity is adapted from The Big Book of Customer Service Training Games. Then give them 18 minutes to build the tallest, free-standing tower.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers. In fact, they spend more time on Snapchat than on Instagram.

Video 40

Video Customer Service Training Tips Training 40

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers. In fact, they spend more time on Snapchat than on Instagram.

Video 40

Video Customer Service Training Tips Training 40

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MAY 28, 2023

In his words: “No stock can escape the daily gyrations of the market, but when you’ve got a great company that knows how to give its customers exactly what they want—and what they need even if they didn’t know it existed—that’s a stock you can buy into market-wide wide weakness.” Connect with Shep on LinkedIn.

Customer Service 66

Customer Service Hospitality Customer Centricity B2C 66

Service Untitled

NOVEMBER 1, 2010

Now we all know that airlines are our favorite subjects when it comes to consumer complaints and lack of customer service along with banks, cell phone providers, and internet companies, but the lack of communication and listening to their customers are the one constant complaint for all of the organizations.

Airlines 42

Airlines Customer Service Travel Transportation 42