CSM Magazine

FEBRUARY 7, 2023

The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Inspire and motivate team members through gamification. Unleash the chatbot!

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lithium

DECEMBER 7, 2018

was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. However, with all this enthusiasm of both customers and employees alike, we were still missing something.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. However, with all this enthusiasm of both customers and employees alike, we were still missing something.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. However, with all this enthusiasm of both customers and employees alike, we were still missing something.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. However, with all this enthusiasm of both customers and employees alike, we were still missing something.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. However, with all this enthusiasm of both customers and employees alike, we were still missing something.

Gamification 40

Gamification B2B Guidelines Government 40