2007 Effort Score Employee Engagement 
Michel Falcon Experience
OCTOBER 10, 2014
. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I recognized that the companies we admire have made a premeditated effort to put their customers at the core of their business. How are you onboarding your newest employees? “It’s all about the people.”
Russel Lolacher
OCTOBER 24, 2022
In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.
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Michel Falcon Experience
MARCH 12, 2019
My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? The expectations of our employees and our customers must be managed to build a people first culture. .” To, you put one finger up at a time; just don’t start with the middle finger.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
SurveySensum
JULY 14, 2020
He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).
Stella Connect
FEBRUARY 20, 2018
less than a decade after its inception in 2007. From there, on an ongoing basis, the QA team monitors agents’ Stella Connect ratings and feedback; in the event of a low score or customer complaint, QA leaders listen to the calls in question and either inform supervisors of the need for micro-coaching or approach agents directly.
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