Kustomer

SEPTEMBER 9, 2021

Justin’s secret to winning them over is to make CX presentations all about how your team’s efforts succeed with hard data, not just opinions and feelings. Another major component to providing the ultimate customer experience is getting each branch of the company involved in CX in some way. The whole point is to keep business going.”

Effort Score 85

Effort Score Contact Center Self Service Metrics 85

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. It can’t be anecdotal.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. For example, we survey our customers using a promoter’s score. They were in there early. Where do we need to get stronger.

Culture 60

Culture Leadership Hospitality Meeting 60