Remove 2007 Remove Employee Engagement Remove Leadership
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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives? Quicken Loans.

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What culture do you envision for your organisation? Agility and Collaborative Culture is not enough.

CX Centric

Collaborative Leadership In this article, I discuss both Agility and Collaborative Leadership, and argue that these two disciplines are not enough to ‘win’ in today’s competitive, fast-moving and complicated landscape. In late 2007 there was a study which said that 70 per cent of IT projects were over budget or delayed.

Culture 105
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How to Define Tangible Employee Engagement with Jeff Toister

Russel Lolacher

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

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How Fast-Growing ezCater Minimizes Agent Attrition in the Contact Center

Stella Connect

less than a decade after its inception in 2007. Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect , and other sources. But for fast-growing companies trying to scale their customer service teams, the costs are far too high.

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Cultivating a Culture of Open Communication

Qualtrics

2 Senior leaders should set the example by sharing as much information as they can with employees, such as regular updates on the business. Take time to evaluate the current channels of communication to ensure that communication processes allow all teammates to receive regular senior leadership updates. Are your employees avoiding you?

Culture 26
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The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry.

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The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry.