CX Success Stories – HOLT CAT
Daniel Group
SEPTEMBER 23, 2021
I think you guys started in 2007. At the time, there were a lot of survey mechanisms out there, but we were introduced, of course, to Lynn, to you and your team, the Daniel Group, and the the evolution of the net promoter score at the time and the science behind it, was starting to take off. Quite a lot. We can love it.
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