Michel Falcon Experience

FEBRUARY 19, 2023

I’ll be 73 years old, still asking people to teach me things, and I’ve learned a lot since I started growing my career and 2007 is when I really took it seriously that reaching out to individuals who have done it already reduces that learning curve, which means that I’ll be more successful faster.

How To 60

How To Social Media Fashion Meeting 60

Strativity

JULY 16, 2014

Integrating social media into the customer experience. Increasing Employee Engagement. Innovating the experience to create lasting memories. Measuring what matters in Voice of Customer programs. Raising Customer Satisfaction scores. Influencing Senior Leadership.

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40

SurveySensum

JUNE 4, 2024

Founded in 2007 by Friedrich Schwandt, Statista offers comprehensive statistics and studies on over 80,000 topics across a wide range of industries and markets. Social Media Listening : Monitor social media platforms to gauge customer sentiment and trends.

Tools 52

Tools Marketing e-support Analysis 52

Qualtrics

JUNE 27, 2019

X-­data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Consumers are engaging with businesses across a vast number of channels – over email, chat, phone, messenger, social media and even smart voice based devices like Alexa.

Net Promoter Score 46

Net Promoter Score Survey Study Retail 46

Beyond Philosophy

JUNE 4, 2015

Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Michel Falcon Experience

MARCH 7, 2023

I’ve done quite a bit over my career, which started in 2007 professionally. I know that’s a broad subject, but in this case, it’s related to employee performance, career development, creating great company cultures, customer experiences ultimately to grow a successful business. I own restaurants.

Culture 60

Culture Course Company Study 60

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. Best place to work in Canada in 2006, second best place to work in all of Canada 2007. The micro are those light memorable touches that you, or your employees, or your customers.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 12, 2019

The expectations of our employees and our customers must be managed to build a people first culture. In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And our resources went to that, and they were taken from people initiatives.

Culture 12

Culture Employee Engagement Company Engagement 12