Kustomer

SEPTEMBER 9, 2021

I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. So moved through the operations for a long time. Justin Robbins: (14:52).

Effort Score 85

Effort Score Contact Center Self Service Metrics 85

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. Now, do not write these customers off as not engaged.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. 2,000 engagements, $1,500 engagements, small retainers. Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They were in there early.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. You’re engaged now, how often do you tell your fiance that you love her? Michel Falcon: My last question, Cameron, it actually has to do with the guest experience. So you go to a fast casual restaurant, how do you define a brilliant guest experience within a fast casual restaurant?

Culture 60

Culture Company ROI Leadership 60