CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Others who learned from the past will continue to invest in new CX technologies. Inspire and motivate team members through gamification. Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lithium

DECEMBER 7, 2018

There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is a shame that I cannot name them all.

Gamification 40

Gamification B2B Guidelines Government 40