Kustomer

SEPTEMBER 9, 2021

I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. So moved through the operations for a long time.

Effort Score 85

Effort Score Contact Center Self Service Metrics 85

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. We’re going to ask them two questions to understand would this person take ownership over the guest experience?

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. Michel Falcon: My last question, Cameron, it actually has to do with the guest experience. So you go to a fast casual restaurant, how do you define a brilliant guest experience within a fast casual restaurant? I’m going to link that all up in the podcast notes. Yeah, we’re older.

Culture 60

Culture Company ROI Leadership 60