Kustomer

SEPTEMBER 9, 2021

I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. So moved through the operations for a long time. I got to do that for five years.

Effort Score 85

Effort Score Contact Center Self Service Metrics 85

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. The simplicity of their website copy, the simplicity of their stores, the simplicity of their technology, and then also just these insanely great products and we’re willing to pay for that. Michel Falcon: My last question, Cameron, it actually has to do with the guest experience.

Culture 60

Culture Company ROI Leadership 60