2007 Measurement NPS 
AskNicely
MARCH 23, 2018
If you read my last blog post , you’ll know that 2007 was a big year for me — from the infamous solar hot dog cooker to having to parallel park for the first time (more on that later). A Quick NPS Math Lesson. Maybe the most interesting thing about NPS is that the standards of calculating averages don’t necessarily apply.
Bob Hayes
MAY 7, 2018
The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. By applying data science principles to understanding the research behind the NPS, however, we see that the NPS claims have three serious problems. NPS Background. NPS Methodology.
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Retently
JANUARY 19, 2023
Before attempting to measure it, let’s first try to define what product-market fit is. The term product-market fit is relatively recent, being coined by Marc Andreessen in 2007 in his guide for startups, “ The only thing that matters ”. The post A Guide to Measuring Product-Market Fit with PMF Surveys appeared first on Retently.
Bob Hayes
MAY 7, 2018
The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. By applying data science principles to understanding the research behind the NPS, however, we see that the NPS claims have three serious problems. NPS Background. NPS Methodology.
Retently
SEPTEMBER 17, 2018
According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. In 2007, its NPS was a respectable 58. Because NPS is related to a company’s growth and customer retention levels.
Beyond Philosophy
APRIL 20, 2016
When I wrote my book, The DNA of Customer Experience: How emotions drive value (Palgrave Macmillan, 2007) , we worked with the London Business School and the Chair of Consumer Psychology in England to determine what emotions drive value for an organization. The Difference Between the NEV and NPS. The NPS is still important.
Beyond Philosophy
APRIL 20, 2016
When I wrote my book, The DNA of Customer Experience: How emotions drive value (Palgrave Macmillan, 2007) , we worked with the London Business School and the Chair of Consumer Psychology in England to determine what emotions drive value for an organization. The Difference Between the NEV and NPS. The NPS is still important.
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