Michel Falcon Experience

OCTOBER 10, 2014

. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I also realized that companies who continuously improve their customer experience can grow to become billion dollar companies. . ” I spend a dozen hours a week studying online retailers and user experience.

Customer Experience 143

Customer Experience Net Promoter Score Customer Centricity Effort Score 143

SurveySensum

JUNE 4, 2024

Founded in 2007 by Friedrich Schwandt, Statista offers comprehensive statistics and studies on over 80,000 topics across a wide range of industries and markets. Typeform Typeform is an online platform that allows users to create interactive, engaging forms, surveys, quizzes, and more. G2 Review : 4.4/5

Tools 52

Tools Marketing e-support Analysis 52

Kerry Bodine

APRIL 30, 2019

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Kerry Bodine

APRIL 30, 2019

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down. How many people are familiar with net promoter score? That is a better user experience.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60