Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

datastax

MARCH 26, 2019

When Facebook began growing rapidly, no database on the market could meet the social media juggernaut’s performance and scalability requirements. While much has been written about Cassandra over the years, there are still some things some people may not be aware of. Cassandra started at Facebook. when temporary code is made permanent).

eBook 19

eBook Social Media User Experience Meeting 19

CSM Magazine

OCTOBER 26, 2020

With the introduction of SMS messaging in the late 90’s and social media networks in the mid 2000’s, we have more contact with friends, relatives, celebrities and businesses than ever before. Since 2007 there have been more SMS messages sent than phone calls made and yet the primary method of contact for business is still the phone?

Self Service 52

Self Service Multi-Channel Social Media Customer Journeys 52

Quadient

JUNE 6, 2022

Quadient commits to helping our customers deliver well-designed, accurate, consistent, and timely omnichannel communications to their clients, while delivering a great user experience to customers of our CCM technology. . Shifting from document-based communications—to multichannel experiences. Customer Experience.

Customer Experience 52

Customer Experience Omni-Channel User Experience Social Media 52

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. Includes: Email ticketing: Yes Social ticketing: Yes — Social ticketing is available for Facebook, Twitter, WeChat, and WhatsApp for Business.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130