Customers Rock!

APRIL 14, 2010

In 2008 Bain & Company found that while 80 percent of companies believe they deliver a superior experience to their customers, only 8 percent of those companies’ customers report having such an experience. No matter how well you understand these concepts, you can’t make them work to your advantage without the help of technology.

Social Media 154

Social Media Case Study Financial Banking 154

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. trillion in assets across thousands of accounts worldwide.

Analytics 69

Analytics Management Policies Comparison 69

NetBase

AUGUST 26, 2020

First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. And there are advantages and disadvantages to consider here. And keep your own analytics game on point. In November 2008, this company was the first to offer ETFs with 3X leverage.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Team Support

OCTOBER 8, 2020

In addition to our customer success solution that will launch in the near future , we will introduce a powerful new reporting and analytics solution that will provide our customers with a deep understanding of their customer experiences. There are really exciting things happening at TeamSupport this year.

Customer relationships 59

Customer relationships Company B2C B2B 59

Wootric CX Blog

FEBRUARY 14, 2019

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67