NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. This is super important when you see a trend that doesn’t seem to jibe, or other analytics that contradict what you think you already know. Retail & E-commerce.

Analytics 73

Analytics Social Media Innovation e-support 73

AWS Machine Learning

SEPTEMBER 30, 2024

When your use case is supported by a TSM, you quickly realize benefits such as improved refusal rates when you don’t want the model to provide answers unless they’re grounded in actual document content. Contextual answers: This model is used to significantly enhance information retrieval and customer support processes.

Airlines 96

Airlines Exercises e-support Financial 96

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Optimove

NOVEMBER 14, 2019

Casino Science is an analytics and data science solutions provider for casino operators. EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. Flow’s global e-commerce platform enables retailers to sell products internationally, by simplifying the international ecommerce process.

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

West Monroe

FEBRUARY 18, 2024

The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis. Alternative lending: Machine learning, big data analytics, and blockchain are disrupting the lending landscape, driving down consumer rates.

Consumers 52

Consumers Technology Strategy Banking 52

West Monroe

FEBRUARY 18, 2024

The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis. Alternative lending: Machine learning, big data analytics, and blockchain are disrupting the lending landscape, driving down consumer rates.

Consumers 52

Consumers Technology Strategy Banking 52