Thematic

DECEMBER 9, 2022

Investing in quality feedback analytics means you have the answers you need to confidently drive decisions - even in a recession. During the 2008 recession, Starbucks came under threat. This re-focus of strategy saved them as a brand and was an onramp to more CX innovation - which tripled their annual revenue in 2010.

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. About Chris Rogers.

Feedback 81

Feedback Survey Case Study Analytics 81

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Reading through qualitative data, such as free text interaction was once a time-consuming, often manual process but now you can do it at scale using AI and text analytics.

Automotive 73

Automotive Social Media Contact Center Banking 73

Retently

MARCH 18, 2019

Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. Tesla established itself as a huge source of innovation on the automotive market, and Airbnb is the go-to option for city breaks for many people worldwide.

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

Team Support

OCTOBER 8, 2020

Beyond that—and perhaps the key to our innovation and place in the market currently and in the near future—is that we will soon introduce an innovation in the customer success market that will enable businesses to approach the idea of customer “success” as enabling revenue generation while maintaining our team philosophy.

Customer relationships 59

Customer relationships Company B2C B2B 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

NetBase

AUGUST 26, 2020

And keep your own analytics game on point. Market research reveals trends around the topic of innovation. In November 2008, this company was the first to offer ETFs with 3X leverage. Moving First – And Holding Steady. We see wind energy, health and banking, anything we want to know about is here really.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

CSM Magazine

OCTOBER 20, 2020

ECS is also seeing considerable interest from existing customer experience (CX) clients looking to use machine learning and analytics to assess customer sentiment and caller trends. Founded in 2008, we are devoted to enabling enterprises to change the way they change.

Net Promoter Score 52

Net Promoter Score Self Service Engagement Consulting 52

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Financial 101

Financial Training Data Software 101

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

JULY 7, 2023

Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. Erica uses cognitive messaging, advanced analytics, and user data to assist customers so they make the most of their finances.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

CSM Magazine

OCTOBER 6, 2020

We look forward to working with them again as we consider more AWS Connect capabilities including AI, ML and real-time analytics.” Founded in 2008, we are devoted to enabling enterprises to change the way they change. We’ve been so impressed with ECS.

Connections 52

Connections Self Service Consulting Wait Times 52

Optimove

NOVEMBER 14, 2019

Casino Science is an analytics and data science solutions provider for casino operators. EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. This award-winning technology company provides innovative and reliable software to over 400 online gaming brands worldwide.

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. In 2008, Detroit, DTE Energy CEO Gerard M. The company’s real innovation lies in its retention program.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

West Monroe

DECEMBER 11, 2022

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. ” It's a story told time and time again: Companies that make strategic investments during a downturn—particularly in technological innovation—come out of them on top.

Banking 52

Banking Marketing Self Service Financial 52

CSM Magazine

JUNE 17, 2020

Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. For more information on the Lobster AI communications platform, visit www.ebi.ai. About Coop. million members.

Retail 52

Retail Automotive Transportation Insurance 52

Natalie Petouhof

MARCH 11, 2016

One of the offerings already available in this area is Capgemini’s Insurance Connect , a fully managed business service insurance platform which enables core processing, digital services and insights and analytics on AWS. Examples of past innovations include Capgemini’s SAP OnePath and COMPLETE.

Insurance 40

Insurance Innovation Analytics Industry 40

Chadwick Martin Bailey

DECEMBER 4, 2019

More specifically, the technology brands we covered had lower association with being “trustworthy” than our bundle of Financial Services brands, despite the financial meltdown of the 2008 Great Recession still in people's collective consciousness, and just two years after the massive Experian credit history data breach.

Brands 52

Brands Social Media Financial Analysis 52

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). March 28, 2013. [2] June 2018. [3]

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Company 71

Company Strategy Tips Customer Success 71

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. About Chris Rogers.

Feedback 40

Feedback Survey Case Study Analytics 40

Bold360

JANUARY 23, 2017

Technological innovation is now in the top 5 long term risks for businesses for the first time in history. In large part because of the 2008 global financial crisis, customers are finding it increasingly hard to trust banks and similar services, which means they also need to regain and retain customer confidence. in digital.

Omni-Channel 40

Omni-Channel Self Service Banking Financial 40

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. About Chris Rogers.

Survey 40

Survey Customer Experience Strategy Analytics 40

Wootric CX Blog

FEBRUARY 14, 2019

” His specialties are NPS, CES, CSAT and text analytics, and he helped build, manage, and scale Wootric’s customer success and support programs from scratch. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Colin Shaw. Shep Hyken.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

West Monroe

SEPTEMBER 30, 2022

Investing in data—capabilities like data analytics and data literacy, as well as ensuring your data itself is clean, accurate, and up to date—will help you stay ahead of your customers by delivering products, experiences, and services they didn’t know they needed until you launched them. The 2008 global financial meltdown.

Survey 52

Survey Measurement Financial Strategy 52

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. These platforms in turn helped accelerate the rise of another payment innovation: cryptocurrency.

Banking 52

Banking Financial Trends Multi-Channel 52

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. Human Resources.

Company 19

Company Software Analytics Sales 19

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more.

Company 11

Company e-support Customer Journeys CRM 11

SmartKarrot

JANUARY 25, 2022

It provides its customers with many useful features, like mobile analytics, fraud prevention, audience builder, marketing automation products, cyber security, and anti-hacking solution. Orora Tech is an innovative cloud-based platform that detects and monitors wildfires from space. Headquarter: Berlin, Germany. Orora Tech.

Company 10

Company Banking Fashion Travel 10

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Voice analytics : Proactively identify, measure and isolate areas of non-compliance by mining intelligence from large volumes of recorded calls.

Financial 51

Financial Contact Center Call Recording Communication 51

Bold360

DECEMBER 1, 2016

Choosing software that does not include analytics. Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships. Mark Harrington.

Software 40

Software Customer Experience Company CRM 40

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2008. The products include software for document creation, analytics, and online advertising. Service Now focuses on workplace innovation. Founded in: 2008. Founded in: 2006. CEO: Adam Selipsky.

Company 10

Company Software Advertising Travel 10

AWS Machine Learning

OCTOBER 26, 2022

Today, customers can innovate with Amazon SageMaker through a choice of tools—IDEs for data scientists and a no-code interface for business analysts. New features for the next generation of innovation. More innovations await. It used Amazon SageMaker to develop an innovative ML solution to detect water leaks faster. “We

Innovation 109

Innovation Training Technology Data 109

AWS Machine Learning

NOVEMBER 18, 2024

Headquartered in Rahway, New Jersey, the company delivers innovative health solutions through its prescription medicines, vaccines, biologic therapies, and animal health products. For example, instead of writing complex SQL queries, an analyst could simply ask, “How many female patients have been admitted to a hospital in 2008?”

Healthcare 100

Healthcare Innovation Tools Examples 100