Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We found that the New Gold Standard delivers practical advice that leaders can apply to their CX program, even if their brand is far from luxurious. Pennington doesn’t dive into things like cross-channel alignment or journey mapping.
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