CX Journey

NOVEMBER 15, 2017

The only competitive advantage we have is the culture and values of the company. Here are some examples, taking us back to the financial crisis of 2007-2008. Enron's core values were: integrity, communication, respect, and excellence. And yet, they admitted to defrauding investors in 2008. We have no technology.

Culture 125

Culture Competitive Advantage Banking Employee Experience 125

Team Support

SEPTEMBER 29, 2020

This ignites true collaboration around the customer and empowers businesses to provide world-class customer support, which in turn increases their competitive advantage. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

Customer relationships 89

Customer relationships Company B2B CRM 89

CX University

SEPTEMBER 18, 2018

clearly communicates goals to all employees and links individual goals to corporate goals.” Four Employee Engagement Strategies that Deliver Competitive Advantage. At the same time, in an industry like banking, this core competency has become a competitive advantage. Trahant, Public Manager).

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

transcosmos Information Systems

JULY 6, 2017

Brands that are effectively using social media as a customer service tool gain a competitive advantage. MyStarbucksIdea launched in 2008 and has since received 210,000 unique ideas from consumers. When one line of communication isn’t available, they make sure that customers can reach them through another.

Social Media 78

Social Media Tools Examples Customer Service 78

NetBase

AUGUST 26, 2020

First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. And there are advantages and disadvantages to consider here. In November 2008, this company was the first to offer ETFs with 3X leverage.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130