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5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder

Circular Edge

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Takeaway 1: Sharpen your business fundamentals.

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Market Research Uncovers First Mover Opportunities

NetBase

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. Amazon & Ebay Stories.

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4 Great Examples of Social Media as an Effective Customer Service Tool

transcosmos Information Systems

Power study , 67% of consumers have used a company’s social media platform for customer service. Brands that are effectively using social media as a customer service tool gain a competitive advantage. MyStarbucksIdea launched in 2008 and has since received 210,000 unique ideas from consumers. According to a J.D.

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Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!

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Outsourcing as Business Strategy During Recession

Magellan Solutions

During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . In spite of the crisis, Netflix was able to capitalize its creativity and innovation to establish itself as a pioneer in streaming on-demand consumer video. .

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Outsourcing internal process requirements in the legal market is often frowned upon. Important to note that LPO is client-driven.

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Outsourcing internal process requirements in the legal market is often frowned upon. Important to note that LPO is client-driven.