Remove 2008 Remove Competitive Advantage Remove Consumers
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Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!

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4 Great Examples of Social Media as an Effective Customer Service Tool

transcosmos Information Systems

Power study , 67% of consumers have used a company’s social media platform for customer service. Brands that are effectively using social media as a customer service tool gain a competitive advantage. MyStarbucksIdea launched in 2008 and has since received 210,000 unique ideas from consumers. According to a J.D.

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Market Research Uncovers First Mover Opportunities

NetBase

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. Amazon & Ebay Stories.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

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5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder

Circular Edge

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Takeaway 1: Sharpen your business fundamentals.

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CX Experts We Love

Wootric CX Blog

A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Also, LinkedIn has recognized him as one of the world’s Top 150 Business Influencers. Maxie Schmidt. Steven Van Belleghem.