Customers Rock!

APRIL 14, 2010

In 2008 Bain & Company found that while 80 percent of companies believe they deliver a superior experience to their customers, only 8 percent of those companies’ customers report having such an experience. No matter how well you understand these concepts, you can’t make them work to your advantage without the help of technology.

Social Media 154

Social Media Case Study Financial Banking 154

Team Support

SEPTEMBER 29, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? effectively addressing these issues?

Customer relationships 89

Customer relationships Company B2B CRM 89

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Team Support

OCTOBER 8, 2020

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support. We’re proud that we continue to innovate in the B2B customer support software industry.

Customer relationships 59

Customer relationships Company B2C B2B 59

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. They also discuss the importance of customer relationship management (CRM) systems, for their insights and ability to keep teams organised and focused on the customer. Under his leadership, Zappos has grown gross merchandise sales from $1.6M

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

West Monroe

JANUARY 25, 2022

With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? The Great Resignation, higher inflation, and the continuing return to a normal economy in 2022 means that American workers may see their biggest wage increase since 2008 —3.9% on average.

Banking 52

Banking Financial Trends Multi-Channel 52