Remove 2008 Remove CRM Remove Innovation
article thumbnail

CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 195
article thumbnail

makepositive Named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study

CSM Magazine

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Study 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

BigChange Elevates Green Ambitions for VM Elevators

CSM Magazine

” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. These are real savings for both the planet and the business.”

article thumbnail

Part 3: Helping Companies Build Stronger Customer Relationships

Team Support

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. We’re proud that we continue to innovate in the B2B customer support software industry. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

article thumbnail

Blockchain Technology 101 for Customer Experience Professionals

Oracle

It’s becoming a massive tech movement and countless companies are not only getting on board, but also finding new, innovative ways to use blockchain technology. Blockchain technology was first designed in 2008 by Satoshi Nakamoto. But where did it come from? Where can it go? What is blockchain?

article thumbnail

Enterprise Software Priorities for the Next Decade

Esteban Kolsky

The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different.

article thumbnail

Enterprise Software Priorities for the Next Decade

Esteban Kolsky

The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different.