2008 Culture Customer Centricity 
ijgolding
JUNE 25, 2017
My seven ‘tips’ that will enable any organisation to become genuinely customer centric, have allowed me to share my experiences, thoughts, case studies, successes and failures observed over the last twenty three years, helping organisations and practitioners to put the customer (and employees) at the centre of their respective universes!
ijgolding
FEBRUARY 5, 2018
As CEO and co-founder of MarketCulture Strategies , he, like everyone he associates with, is on a mission to get companies to understand the importance of customer culture: Ian. Was HP a customer focused organisation at that time? Is it really possible to measure customer culture? It was vital to get it right.
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Strativity
NOVEMBER 28, 2022
On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Looking around at the table at my four kids and husband, I realized how much has changed since 2008. Consumers had a different relationship with, and metabolism for, content consumption.
Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Lumoa
JUNE 14, 2023
Even the CEO is known to take customer service calls every once in a while – talk about customer centricity! Starbucks’ customer service strategy differs from both Amazon and Netflix but is equally noteworthy. Train your Staff to Become Customer-centric How do you create a customer-centric culture?
Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). The BMA believes an opt-out policy “ will lead to a cultural change so that organ donation is seen as the norm rather than the exception.”. But renewing a product automatically without checking with the customer is a horse of different color, isn’t it? New Haven: Yale University Press, 2008.
CX Journey
FEBRUARY 4, 2016
This quote is an abbreviated version of what Warren Buffet said to Charlie Rose in an interview about the financial meltdown of 2008: Charlie Rose asked: “Should wise people have known better?” Maybe they've even tried to imitate others (culture, business approach, customer focus) but have failed miserably.
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