Remove 2008 Remove Customer Base Remove Sales
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How to Turn NPS Detractors Into Promoters

Lumoa

They are your unsatisfied customers who will recommend against your brand. Why Detractors are Not Good for Business If you’re ignoring your detractors, thinking they are less compared to your promoters or whole customer base, then you’re leaving your business open to serious risk. The problem was, the PS didn’t come.

NPS 195
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From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Over time, his passion for customers was evident, which is the main reason one role evolved into the next. That’s this episode. About Brian.

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CX Success Stories – HOLT CAT

Daniel Group

So, for some context, I joined Holt in 2008, January of 2008. And I had come from a career in telecom where we’d done a number of mergers, major mergers and acquisitions, and in the context of doing that, we would always go in and look at what the customer base is. Edward Craner (01:58): You bet.

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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

A Decline in Revenue It goes without saying that a drop in customer loyalty will result in a direct fall in revenue. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Sales surged , and their stock prices skyrocketed.

NPS 195
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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. Their role is to champion the customer’s perspective and advocate for their needs within the company.

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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.

Company 71
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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.

Company 71