Wootric CX Blog

FEBRUARY 14, 2019

Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Maxie Schmidt. Steven Van Belleghem.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

NobelBiz

MAY 17, 2022

Agents who are less busy on specific requests are assigned to assist other teams in need Pain Point 2 : Lack of call personalization Call scripts may be effective in guiding agents and assisting them in providing consistent and uniform service for customer care teams that rely on the telephone channel.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

NobelBiz

FEBRUARY 22, 2023

Agents who are less busy on specific requests are assigned to assist other teams in need Pain Point 2 : Lack of call personalization Call scripts may be effective in guiding agents and assisting them in providing consistent and uniform service for customer care teams that rely on the telephone channel.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. Do you truly care for the customer and his problem or is he just another number in your balance sheet? Apple sold a million iPhones in just 74 days from launch.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We’ve actually been around for a few years, dating back to 2008. How have you seen your user base change over the last few years?

Customer Success 0

Customer Success Customers Metrics Sales 0

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. East Joint Marketing Solutions started as a BPO company that offers services to US companies in 2008. Broad linkages across the different public and private sectors. Eastvantage Business Solutions.

Call Center 40

Call Center Company Omni-Channel e-support 40

SmartKarrot

JANUARY 18, 2022

Capillary Technologies was founded in 2008 by Ajay Modani, Aneesh Reddy, and Krishna Mehra. The SaaS company is committed to developing customized and cloud-based analytics tools and marketing platforms for businesses. Apart from helping customer interactions, the platform also supports the integration of all third-party applications.

Company 11

Company e-support Customer Journeys CRM 11

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Software 40

Software Customer Experience Company CRM 40