CX Success Stories – HOLT CAT
Daniel Group
SEPTEMBER 23, 2021
What were management key objectives for getting into CX and getting this program going back then? So, for some context, I joined Holt in 2008, January of 2008. And so once that picture was unveiled, and it was like, “Wow, holy cow, there are a few customers that make up a lot of our revenue.
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