ijgolding

NOVEMBER 28, 2014

In 2008, Dave Carroll’s guitar was broken by United Airlines. However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.

Social Media 318

Social Media Airlines Video Consumers 318

ijgolding

OCTOBER 21, 2014

The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK. Described by Nunwood as – being trustworthy and engendering trust.

Report 229

Report Customer Experience Customer Centricity Fashion 229

Oracle

MARCH 28, 2018

Let’s take a look at this groundbreaking technology, discuss some of its potential uses, and help give an understanding of what companies are doing to make blockchain a part of the customer experience. Blockchain technology was first designed in 2008 by Satoshi Nakamoto. What is blockchain?

Customer Experience Professionals 49

Customer Experience Professionals Technology Customer Experience Banking 49

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

ijgolding

JUNE 25, 2017

Focus; commitment; sustainability; momentum; belief; buy-in; motivation; all words that can be used to help describe customer experience transformation. Customer experience professionals need to be able to use every tool in their armoury to make these words a reality. The initiative was officially launched in 2008.

Customer Centricity 128

Customer Centricity Culture Customer Experience Professionals Case Study 128

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130