Thematic

DECEMBER 9, 2022

You need insights you can act on to reduce customer churn, improve products and services, and get an edge over competitors. How to use customer insights to your advantage: 1. Do they match your ideal customer profile? Which customers are churning? Let's look at Target during the 2008 recession.

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Strativity

NOVEMBER 28, 2022

On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Looking around at the table at my four kids and husband, I realized how much has changed since 2008.

Connections 98

Connections Brands Culture Consumers 98

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Guneet Singh. ” Jeanne Bliss. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Currency Alliance

OCTOBER 12, 2021

Agreeing to promote each other to existing customer bases nearly always leads to an immediate uplift in sales for both parties. This article explains the importance of co-creation of value in loyalty: what it implies, the benefits it confers and how to get started.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

West Monroe

JANUARY 25, 2022

How to drive more efficient operations through data, AI and automation. Banks need to build a revenue model that offers advanced customer segmentation, early-stage opportunity identification, early detection of significant cross-sell opportunities, and pre-defined sales targets supported by work plans that make sense.

Banking 52

Banking Financial Trends Multi-Channel 52