2008 Customer Insights Innovation 
Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.
Thematic
DECEMBER 9, 2022
You need insights you can act on to reduce customer churn, improve products and services, and get an edge over competitors. How to use customer insights to your advantage: 1. Do they match your ideal customer profile? Which customers are churning? During the 2008 recession, Starbucks came under threat.
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Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Innovate continually It may be that your brand doesn’t need to undergo a ‘big bang’ restructure, but instead needs to focus on making a larger number of continual, smaller changes.
Clarabridge
DECEMBER 7, 2016
Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. We work with other departments across the company, sharing customer insights and acting on the feedback together. The VOC team sits under the VP of Customer Success, who reports into our CEO.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.
Forrester's Customer Insights
AUGUST 4, 2014
Louise is Head of Customer Experience at National Australia Bank (NAB), leading the company''s initiatives to deliver truly great customer experiences to NAB''s clients. Read on for insight into how NAB continuously seeks innovative ways to ensure that the customer remains at the center of the company''s business strategy.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.
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