SurveySensum

JULY 9, 2024

Back in 2008, the former CEO of Starbucks launched the “My Starbucks Idea” – platform, where customers can come together to give suggestions and recommendations to the company. The app’s fun and interactive interface and progress tracking add an element of gamification, making the reward system much more engaging.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

LiveChat

JANUARY 23, 2020

Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members. As a consequence, LEGO launched its Ideas platform in 2008. There’s no better place to build up your brand advocates.

Brands 69

Brands Gamification Groups Feedback 69

LiveChat

JANUARY 23, 2020

Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members. As a consequence, LEGO launched its Ideas platform in 2008. There’s no better place to build up your brand advocates.

Brands 28

Brands Gamification Groups Feedback 28