Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us…. Evolving VR.

Customer Experience 209

Customer Experience Employee Engagement Loyalty Customers 209

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. I wanted to learn more about that transition, his background, and how he built out the new role. That’s this episode. About Brian.

Chief Customer Officer 131

Chief Customer Officer Customer Care Metrics Communication 131

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

CX University

JANUARY 10, 2025

However, have these innovations truly fulfilled their promise? From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. This stagnation points to the limitations of early interventions and underscores the need for innovative strategies.

Healthcare 40

Healthcare Technology Self Service Hospitality 40

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

mopinion

MAY 28, 2018

of all retail sales in 2008 to nearly 11.9% in 2018, this growth – in combination with a (still) relatively low market share – represents a huge opportunity for more innovative ecommerce companies looking to overtake their […]. The ecommerce industry has experienced a tremendous amount of growth in the past decade.

Ecommerce 77

Ecommerce Feedback Management Retail 77

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. Innovative brands simply need to adopt more effective means of listening. So how do you find out what your customers want?

Consumers 96

Consumers Advertising Banking Survey 96

Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Welcoming their Chatbot, American Family Talks Innovation and Insight. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.

Omni-Channel 40

Omni-Channel Self Service Chatbots Ecommerce 40

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. 2016) who used the Cooperative Congressional Election Study (CCES), which interviewed 1,068 respondents via RDDs during the 2008 presidential election cycle.

Engagement 195

Engagement Advertising Social Media Survey 195

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance. Building the First Journey Map for the Smithsonian.

Customer Journeys 0

Customer Journeys Chief Customer Officer Training Study 0

Daniel Group

SEPTEMBER 23, 2021

They are fantastic young people who have brought a lot of innovation and energy into the industry and into our company. So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

datastax

MARCH 20, 2019

Drawn by the allure of frictionless acquisitions, vendorless negotiations, and the open source appeal to potential new talent, companies of all types and sizes now use open source technology to drive growth and innovation. Likewise, Apache Cassandra adoption has increased significantly since Facebook open sourced the project in 2008.

How To 20

How To eBook Software Resources 20

datastax

JUNE 13, 2019

This widespread adoption has translated into serious returns, and now many companies based on open source software are the innovation leaders in their industries. Android is an open source mobile operating system developed by Google and released in 2008. The Open Source Projects Changing the World Today.

Software 98

Software System Tools Video 98

Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. This re-focus of strategy saved them as a brand and was an onramp to more CX innovation - which tripled their annual revenue in 2010. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos.

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. And because we’ve always been innovating and building to this point, we didn’t need to reinvent the wheel to incorporate AI into our platform. How about: NetBase.

Analytics 73

Analytics Social Media Innovation e-support 73

Clarivate

SEPTEMBER 25, 2024

2] But by focusing on selective toxicity and seeking ‘magic bullet’ cures at the expense of other promising treatments, are we overlooking other important innovations? 3] Figure 1: The Development of Targeted Treatments for Syphilis Source: Valent P et al, 2016;3 Strebhardt K et al, 2008. [4] 2008 2008/06/01;8(6):473-80. [5]

Innovation 59

Innovation Conference Communication System 59

AWS Machine Learning

JUNE 13, 2023

Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. Sales & Marketing Amazon RedShift What was the total commission for the ticket sales in the year 2008? However, realizing the full benefits requires overcoming some challenges.

Data 94

Data Analytics Sales Connections 94

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Innovate continually It may be that your brand doesn’t need to undergo a ‘big bang’ restructure, but instead needs to focus on making a larger number of continual, smaller changes.

Automotive 73

Automotive Social Media Contact Center Banking 73

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. You could consider holding innovation workshops or brainstorming sessions where staff can come up with ideas and suggestions to improve the business also. Specialized Training Courses.

Resources 135

Resources Customer Service Customer Service Training Course 135

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. We collected a taste of the report’s most fascinating findings below. The Millennial mood looks good. Thirty-nine percent of Millennials are happy; 30 percent are excited. TWEET THIS STAT ).

Report 100

Report Industry Travel Financial 100

Retently

MARCH 18, 2019

Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. Tesla established itself as a huge source of innovation on the automotive market, and Airbnb is the go-to option for city breaks for many people worldwide.

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

Esteban Kolsky

JUNE 11, 2018

The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different.

Software 90

Software Resources Trends CRM 90

Clarabridge

DECEMBER 7, 2016

After all, there’s no point in getting all this great insight and customer feedback if you can’t use it to improve and innovate your products and services. Chris Rogers has been working at Constant Contact since 2008. Rogers : Getting executive buy-in is critical in order to make meaningful change. About Chris Rogers.

Feedback 81

Feedback Survey Case Study Analytics 81

Team Support

OCTOBER 8, 2020

Beyond that—and perhaps the key to our innovation and place in the market currently and in the near future—is that we will soon introduce an innovation in the customer success market that will enable businesses to approach the idea of customer “success” as enabling revenue generation while maintaining our team philosophy.

Customer relationships 59

Customer relationships Company B2C B2B 59

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Not the dot.com bust in the 2000’s. We’ve changed.

Customer Experience 59

Customer Experience Customer Journeys Financial Customer Expectations 59

Clarivate

OCTOBER 4, 2023

Royal Philips is a leading health technology company focused on improving people’s health and well-being through meaningful innovation. Philips’ patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions. ” de Haan explains.

Technology 59

Technology Software Innovation Groups 59

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Helen Dewdney

NOVEMBER 9, 2017

The Government thought so too and there was a call for evidence from the Department for Business, Innovation & Skills for consumers to provide feedback regarding their experiences. The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) (CPUTRs).

How To 63

How To Consumers Tips Government 63

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation Employee Engagement 84

AWS Machine Learning

JANUARY 13, 2023

One such effort is MELLODDY , an Innovative Medicines Initiative (IMI)-led consortium, powered by AWS. Over the years, Ujjwal has been a thought leader in the healthcare and life sciences industry, helping multiple Global Fortune 500 organizations achieve their innovation goals by adopting machine learning. He received my Ph.D.

Analytics 96

Analytics Data Healthcare Hospitality 96

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Connections 75

Connections Brands Social Media Loyalty Programs 75

CX University

APRIL 26, 2018

These are not only services companies; they are some of the world’s fastest growing, innovative enterprises, which leads me (and many others) to wonder if there is a correlation between decentralization and agility. Gore and Associates, and even as far back as Lockheed Aircraft Corporation’s “Skunk Works” project during the second World War.

Customer Experience 74

Customer Experience Government Policies Exercises 74

John Paul

APRIL 26, 2019

Since 2008, John Paul has helped brands and businesses build customer and employee loyalty through a whole range of concierge services. As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools.

Video 40

Video Innovation Loyalty Tools 40

NetBase

AUGUST 26, 2020

Market research reveals trends around the topic of innovation. In November 2008, this company was the first to offer ETFs with 3X leverage. But one thing’s sure – in today’s fast moving and competitive climate it is best to assume your current and potential competition has the best of both. And keep your own analytics game on point.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

AWS Machine Learning

DECEMBER 13, 2024

To remain competitive, capital markets firms are adopting Amazon Web Services (AWS) Cloud services across the trade lifecycle to rearchitect their infrastructure, remove capacity constraints, accelerate innovation, and optimize costs. These models excel in handling complex queries and generating innovative solutions. The result?

Analytics 82

Analytics Management Policies Comparison 82

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

Study 52

Study Consulting CRM Groups 52

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), One project that stands out was when I was working at Toyota Financial Services. It’s exciting to be a part of.

Transportation 52

Transportation Travel Financial Innovation 52