ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Comm100

FEBRUARY 19, 2014

Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Customer satisfaction with social media interactions is currently low as companies have yet to fully develop and integrate business practices for this channel.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

Bob Hayes

MARCH 28, 2015

zettabytes in 2012. It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” Knowledge of Statistics Needed for Both Analysts and Consumers. The Rise of Statistics. We have a lot of data and are generating a lot more of it.

Analytics 40

Analytics Analysis Customer Experience Professionals Data 40

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

SEPTEMBER 15, 2017

Bitcoin – we’ve heard so much of the term from news outlets, various blogs, and social media regarding how great (and risk-fraught) of an investment vehicle it’s become. Imagine a world where consumers are identified and known by their every purchase decision, every action on any website or touchpoint. What is Bitcoin?

Customer Experience 74

Customer Experience Banking Healthcare Social Media 74

Grade.us

JUNE 2, 2020

They provide the tools that allow you to automate review generation, monitor new reviews across the vast review site ecosystem, and share your best reviews on your website and with social media. Monitoring social media campaigns? Traject Social gives you A to Z coverage. Traject Data has you covered. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47