2009, 2012, Customer Retention and Effort Score

What Do Companies With Low Net Promoter Score Have in Common?

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score

Net Promoter Score Company NPS Effort Score

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Customer Experience Update

What Do Companies With Low Net Promoter Score Have in Common?

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Webinars

Stay Connected