Remove 2009 Remove 2012 Remove Customer Retention Remove First Call Resolution
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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

Meanwhile, retaining experienced people will give a positive impact on your customer satisfaction rate. One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. Better Retention in Customer Service Solutions.