Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Experience Matters

DECEMBER 31, 2014

9 Recommendations For Net Promoter Score (NPS) (2011). Don’t Confuse Customer Service With Customer Experience (2009). LEGO’s Building Block For Good Experiences (2009). Net Promoter Score and Market Share For 60 Tech Vendors (2012). 2014 Temkin Experience Ratings.

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132