Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. The same could be said for CRMs—a quintessential sales tool. Sales tools like CRMs and customer communication.

Software 60

Software Customer Success Tools Customer Centricity 60

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. She is the Sr. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

JUNE 2, 2020

Integrate with CRM, POS, and other systems through the API. We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47