Bill Quiseng

MAY 8, 2017

This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Social media accounts might be inaccurate or outdated. People move, switch jobs and update email addresses.

CRM 98

CRM Customer Relationship Management Customer relationships Social Media 98

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Countless reports and case studies have proven this linkage. Image credit: TommL ).

Social Media 154

Social Media Case Study Financial Banking 154

Bob Hayes

MARCH 28, 2015

It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” McKinsey estimates that the US faces a shortage of up to 190,000 people with analytics expertise to fill these data science jobs as well as a shortage of 1.5

Analytics 40

Analytics Analysis Customer Experience Professionals Data 40

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. The Edelman Trust Barometer has measured our trust in institutions, in business, government and media for over 15 years.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. The Edelman Trust Barometer has measured our trust in institutions, in business, government and media for over 15 years.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40

Grade.us

JUNE 2, 2020

They provide the tools that allow you to automate review generation, monitor new reviews across the vast review site ecosystem, and share your best reviews on your website and with social media. Integrate with CRM, POS, and other systems through the API. Monitoring social media campaigns? Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47