2009 Analytics Effort Score 
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You can listen to the 12-minute segments here (Segment 1) , here (Segment 2) , and here (Segment 3).
Clarabridge
JULY 18, 2018
In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.
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Clarabridge
MARCH 2, 2017
For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. Measurement Motivation.
ClearAction
OCTOBER 1, 2018
Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. ” 5. . customers, channel partners, alliances).
Clarabridge
MARCH 2, 2017
For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. Measurement Motivation.
Waypoint Group
JANUARY 14, 2015
In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”
SurveySensum
JULY 14, 2020
Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). Lead CX Analytics and Insights Manager at CenturyLink. Currently working at Qualtrics as a Sr. Nick Macfarlane – CX Speaker, Thought Leader, Head of Customer Experience at Sky.
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