2009, Article, Call Center and Exceptional Customer Service

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.

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What is Call Center Compliance?

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations. HIPAA Regulations: In the U.S.,

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Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

What is Call Center Compliance?

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